Frequently Asked Questions.
Browse the answers to common questions that many of our customers have asked before. We're here to provide you with the information you need to have the best experience with our products. However, if you still can't find the answer you're looking for or have a unique request, don't hesitate to get in touch with us at email@example.com.
How long do filters last?
We understand the importance of knowing how long a product will last, especially when it comes to maintaining a clean and healthy environment in your home. The longevity of our filters is influenced by a variety of factors:
- Size of Your Home: Larger homes may require the filter to work harder, potentially reducing its lifespan.
- Outdoor Weather: Poor outdoor air quality can bring in more contaminants, affecting the filter's capacity.
- Presence of Pets and Kids: Homes with pets and children might experience a quicker buildup of dirt, dust, and allergens.
- Lifestyle Habits: Activities such as smoking, frequent cooking, or other specific habits can impact the filter's life.
- Undersized Ductwork: A common oversight in many homes, undersized ductwork can lead to a filter clogging up faster.
- Construction: General contractor work such as drywall sanding within the home or neighboring homes can lead to higher levels of particulate matter in the air and a quicker buildup of dust, dirt and ultrafine particles by the filter.
Given these factors, the life of a filter can vary significantly from one household to another, ranging from as short as 1 month to as long as 12 months. However, from our experience and the feedback we've gathered, we're pleased to share that most of our users typically achieve a filter lifespan of greater than 3 months. But it's important to note that individual experiences may differ, and we recommend checking the filter regularly to ensure optimal performance.
At what percentage should I replace the filter?
The ideal percentage at which to replace your filter largely depends on your personal comfort level. Changing your filter before it's fully used up can enhance the airflow in your HVAC system, reduce energy consumption, and improve overall filter efficiency. At Woosh, we strive to balance these benefits with the cost implications of switching to a new filter. Many of our users opt to replace their filters when about 20% of filter life remains, while others wait until the filter reaches 0%. We recommend monitoring your filter's performance and making a replacement decision that best aligns with your comfort and preferences.
What are the filters made of?
Our filters are crafted using advanced 3M Filtration Technology. The proprietary 3M filter media, which is the core component of our filters, is produced right here in the United States. We take pride in delivering top-quality filtration solutions that leverage cutting-edge technology for optimal performance.
How do I properly install my filter?
Installing our filters is a straightforward process. Follow our detailed filter replacement instructions to ensure optimal performance and longevity of your filter. If you need support during this process, feel free to reach out to firstname.lastname@example.org.
How do I check the current percentage of filter life remaining?
Checking the remaining life of your filter is easy with the Woosh app:
- Open the Woosh app on your device.
- Navigate to the "Filter" tab using the menu located at the bottom of the screen.
- If you have multiple filters installed, select the desired filter from the dropdown menu.
- Once selected, the app will display the current filter life percentage, helping you decide when it's time for a replacement.
With the Woosh app, you can always stay informed about the condition of your filter, ensuring you maintain a healthy living environment.
How do I properly dispose of my used filter?
Disposing of our filters is a straightforward process:
- After removal, fold up the filter to contain the accumulated dirt and debris.
- Place the folded filter inside your regular trash bin.
While Woosh filters are not currently recyclable, we're excited to share that adding recyclability to our filters is on our product roadmap. We're continuously working towards more sustainable solutions for our customers.
Do pets significantly reduce the lifespan of a filter?
Yes, pets can influence the lifespan of your filter. Here's why:
- Fur and Dander: Pets, especially those that shed, release fur and dander into the air. These particles can accumulate on your filter, causing it to clog faster.
- Dirt and Dust: Pets that spend time outdoors can bring in dirt, dust, and other particles when they come inside, which can then be captured by the filter.
- Allergens: Some pets might also introduce additional allergens into the environment, adding to the filter's workload.
While having pets might lead to a reduced filter lifespan, it's also worth noting that a good filter plays a crucial role in capturing these pet-related contaminants, ensuring a cleaner and healthier indoor environment for all residents. For homes with pets, it's a good practice to check the filter more frequently and be prepared for potentially earlier replacements.
Can I wash and reuse my filter?
Woosh filters are designed for optimal performance and are not washable or reusable. Once they've reached the end of their lifespan, it's essential to replace them to maintain the best air quality in your environment. However, we're committed to sustainability. While the filter media itself is disposable, our unique design features a reusable frame. This means you only discard the dirty filter media, reducing waste and lightening the environmental impact. It's our way of combining top-notch filtration with eco-conscious design.
How does filter efficiency relate to energy savings in my home?
Filter efficiency plays a crucial role in the energy consumption of your HVAC system. Here's the connection:
- Optimal Airflow: A clean and efficient filter ensures that air flows smoothly through your HVAC system. When the filter is clogged or inefficient, the system has to work harder to push air through, consuming more energy in the process.
- System Longevity: An efficient filter not only reduces immediate energy costs but also helps in the long-term maintenance of your HVAC system. By preventing dirt and debris from entering the system, it reduces wear and tear, ensuring the system operates efficiently for longer.
- Temperature Regulation: A clean filter aids in maintaining consistent temperatures throughout your home. An inefficient filter might result in uneven temperatures, causing the HVAC system to run longer to achieve the desired comfort level, leading to higher energy use.
In essence, maintaining a high filter efficiency is not just about air quality; it's also a cost-saving and energy-conservation measure. Regularly replacing your filter ensures that your HVAC system operates at its peak efficiency, saving energy and reducing your utility bills.
What are the potential consequences of not changing the filter at all?
Neglecting to change your filter can have several negative impacts on both your HVAC system and your indoor environment:
- Reduced Air Quality: A saturated filter can no longer effectively capture contaminants, leading to poorer indoor air quality. This can result in increased allergens, dust, and other pollutants circulating in your home.
- Increased Energy Consumption: A clogged filter restricts airflow, causing your HVAC system to work harder and consume more energy. This can lead to higher energy bills over time.
- System Wear and Tear: Overworking the HVAC system due to a clogged filter can result in faster wear and tear, potentially shortening the lifespan of the system and leading to costly repairs or replacements.
- Uneven Temperature Distribution: With reduced airflow, your HVAC system might struggle to maintain consistent temperatures throughout your home, leading to cold or hot spots and overall discomfort.
- Increased Humidity: In some cases, a dirty filter can reduce the efficiency of humidity control, leading to potential mold growth or an uncomfortable living environment.
Regularly checking and replacing your Woosh filter is a simple yet essential maintenance task that can help you avoid these issues, ensuring a comfortable and healthy living space while optimizing the performance and longevity of your HVAC system.
How do I determine the right filter size for my HVAC system?
Choosing the correct filter size is essential for optimal performance and efficiency. Here's how you can determine the right size:
Check the Current Filter: The easiest way is to look at the existing filter in your HVAC system. Most filters have their dimensions printed on the frame or edge. The size is typically represented in a length x width x depth format, e.g., "20 x 25 x 1".
- Refer to Your HVAC Manual: The user manual or guide for your HVAC system often provides specifications, including the recommended filter size.
- Measure Manually: If you can't find the size listed anywhere: 1. Remove the existing filter. 2. Measure its height, width, and depth using a tape measure. Always round up to the nearest whole number if you get a fraction.
- Consult with a Professional: If you're still unsure, it's always a good idea to consult with an HVAC professional or contact the system's manufacturer.
Remember, using the correct filter size ensures optimal airflow, efficient filtration, and prolongs the life of your HVAC system. A filter that's too big or small can compromise system efficiency and effectiveness.
What is the filter's MERV rating?
Our Woosh filter boasts a MERV 13 rating. This means it is highly efficient at capturing airborne particles, including those as small as 0.3 to 1.0 microns in size. Not only does it excel in particle capture, but our filter also has exceptional dust holding capacity, ensuring it remains effective over its lifespan. Additionally, users can expect a minimal initial pressure drop, optimizing the performance and energy efficiency of your HVAC system. With a MERV 13 rating, you can be assured of superior indoor air quality and protection against common allergens and pollutants
Where is my air filter located?
The location of your air filter can vary based on the design and setup of your HVAC system. Typically, in most residential HVAC systems:
- Furnace Systems: If you have a furnace, the filter is usually located inside the blower compartment. It can be accessed by removing the furnace door or panel.
- Air Conditioning Units: For standalone air conditioning units, the filter is often located in the return air duct or blower compartment. This is typically near where the cool air enters the unit.
- Ceiling, Wall or Floor Returns: In some homes, especially those with centralized HVAC systems, the filter might be located behind a return air grille on the wall or ceiling.
Always ensure your HVAC system is turned off before checking or changing your filter. If you're unsure of its location or have difficulty accessing it, we recommend consulting with an HVAC professional or referring to the user manual for your specific system.
What can the filter capture?
Our Woosh filters come with a MERV 13 rating, which means they are highly efficient at trapping a wide variety of airborne contaminants. Specifically, our filters can capture:
- Common Allergens: Such as pollen, mold spores, and pet dander.
- Dust Mites: Including their droppings and body fragments.
- Fine Dust: Including particles that can be inhaled deeply into the lungs.
- Bacteria & Viruses: Effective at capturing bacteria and viruses that can be present in the air.
- Auto Emissions and Fumes: Useful for homes located near busy roads or industrial areas.
- Tobacco and Wildfire Smoke: Capturing the tiny particles that constitute smoke.
With a MERV 13 rating, our filters are designed to ensure superior air quality in your home, protecting you and your loved ones from a wide range of pollutants and allergens.
What smart thermostats does Woosh integrate with?
Woosh is designed with compatibility in mind. Currently, our air quality monitor seamlessly integrates with the following Sensi, Nest, Honeywell (select models), and ecobee smart thermostats. For Honeywell Smart Thermostats, Woosh supports the T-Series and Lyric Round thermostats. We're continually working to expand our compatibility range, with more integrations on the horizon. Our aim is to ensure that Woosh can be a part of as many smart home ecosystems as possible, providing you with the best air quality monitoring experience regardless of your chosen smart thermostat brand.
How Does Woosh Work?
Woosh is at the forefront of redefining indoor air quality experiences. At its core, our advanced air quality monitor vigilantly scans the air within your home, identifying a range of particulates and contaminants. Should it detect poor air quality, the monitor communicates with your integrated smart thermostat.
Instead of the typical heating or cooling response, the thermostat triggers your home's HVAC system to recirculate air. The air is gently pulled through the Woosh filter, where unwanted contaminants are efficiently captured. This cleaned and revitalized air is then gracefully redistributed throughout your living spaces, ensuring a breathable, healthy environment.
But Woosh's innovation doesn't stop there. The smart filter, equipped with sensors, discerns when it's reaching its capacity. At this juncture, it sends out a signal, and without any hassle on your part, a fresh refill filter is dispatched straight to your home. With Woosh, air filtration is not just about purification; it's about creating a seamless, proactive, and effective air quality journey in your home.
How do I delete my account?
To delete your account use the "Delete My Account" feature on the "Account" tab inside the Woosh Air app. Alternatively, you can email email@example.com with your request.